Customer Care

Returns & exchange

Damaged/Defective Products or Wrong Item Received?

Don’t worry, we’ll take care of it! Please contact our customer service department either via online chat, email or phone call 1-877-923-7331.



Each of our vibrators is tested before we ship it to make sure that it is working properly. But we get it, weird stuff happens. If any product malfunctions due to manufacturer’s defect, we will gladly replace the item within thirty days of purchase. Please contact us before shipping so we can authorize the return. Once confirmed, simply return it to us, postage paid, and we will send you a replacement. Unfortunately, due to the personal nature of our products, we cannot accept exchanges on most opened items like vibrators, dildos, butt plugs(sex toys), lotions, lubricants and edibles.

The return address for any packages or letters you may receive is:

Unit 3
2200 Dundas Street East
Mississauga, Ontario
L4X 2V3

Free shipping on orders over $50

20% off your next order


Some conditions apply