We do not share, rent, sell or trade any personal information with any outside organization. We do not rent our mailing list, either paper or electronic, nor do we allow others access to it for any reason. Any information given is used only for the specific purposes for which you supply it to us.
If you sign up for it, we will send you the occasional newsletter. If you are receiving it, and wish to be removed please click on the removal request on the newsletter and it will be done. If that doesn’t work for any reason, contact us and a staff member will remove you manually.
The return address for any packages or letters you may receive is:
2200 Dundas Street East
Nothing else on the package will indicate where the items are coming from or the nature of the contents.
We do not do any telephone solicitations, nor do we share, rent, sell or trade telephone numbers. If we have questions or there are any issues concerning your order, when possible we will make a first attempt to contact you by email. The subject entered will be “web order”. As always, we will be discreet as possible.
We may contact the holder of a credit card used on an order at the billing address or telephone numbers supplied to verify the legitimacy of an order.
All orders are shipped with a receipt, placed inside the parcel. If you mark the order as a gift and send it directly to the gift recipient, we will not send any purchase information to the recipient, only to the billing address.
We retain records of orders, including customer addresses and payment information (including credit card numbers), to permit resolution of disputes and questions, and to provide accounting records. These records are kept confidential, and are not shared with any other outside party except as required by law, to resolve billing and credit card disputes, or when authorized by the customer whose records they are. Any paperwork containing customer names, addresses, or other information is destroyed before being disposed of.
In the normal course of business, we do supply limited customer information to outside vendors, such as Canada Post or other courier services, we have to give them your address for your parcel to be shipped to you. Also in order to place a charge on your credit card, we have to give the credit card number to our credit card processing company.
Shipments sent to international addresses (those outside of Canada) have the legally-required customs tags. We use generic, not-sexually-related descriptions on these tags for example “book”, “lotion” or “toy”. Note that customs officials of any country are authorized to, and sometimes do, open any package and inspect the contents. We cannot accept responsibility for any orders confiscated or seized by foreign customs or governments, and all import duties, tariffs and taxes are the responsibility of the customer.
Please feel free to contact us if you have any questions or concerns about our privacy policies.
Secure Shopping – How we keep your information safe!
We use ultra-secure 3DES encryption technology along with 128 bit https encryption to provide 100% security for your online transactions. Security Guaranteed!
Whenever you place an order on our site your information is protected. When you begin your checkout and when you log into your account, we encrypt your information using state-of-the-art encryption technology. This scrambles your information while it moves across the internet, the only computer that can descramble this information is ours!
Once your information arrives at our servers, your credit card number and password are stored in our database using triple-des encryption, this is one of the most secure ways to encrypt stored data. All software that reads information in the database is secured and kept under lock and key. Only hack-proof, inaccessible run-time files are stored on the servers.
The servers that contain your data are kept in a secure co-location facility where admittance is regulated through access only privileges and all persons entering this facility are under constant video surveillance. In the most unlikely event that a server containing data is compromised, the data on it would be useless to anyone without access to the ultra secure decryption key that is under physical lock-and-key in a separate facility.
Your peace of mind is extremely important to us, and for that reason we take your privacy very seriously!